Concierge
We gather the documentation, book your examination and imaging, and chase the charting and clinical notes from your providers. You do not have to coordinate any of it.
Veteran-led · Nationwide · No cost to you
Your service is written into your teeth.
Grinding, ration packs and years of deferred treatment leave damage DVA will recognise — but only once it's diagnosed, documented and properly linked to your service. That's the one thing we do.
- No out-of-pocket cost for diagnosis, imaging or reporting
- Assessed and reported by a registered dentist
- Submitted to DVA on your behalf
$0
Cost to you Assessment, imaging & report
Veteran-led team with lived ADF experience
Nationwide provider network, metro and regional
AHPRA-registered dental practitioner on every report
DVA-compliant reporting, submitted for you
The gap
Most veterans never connect their teeth to their service.
And almost nobody tells them to. Your dentist doesn't have your DVA history. Your GP isn't looking in your mouth. Your advocate is focused on knees, backs and hearing.
So the damage sits there — worn, cracked, aching, expensive — filed mentally under "getting older" rather than "caused by service". Meanwhile the entitlement that would have paid to fix it goes unclaimed.
- Ration packs, dehydration and deferred treatment did measurable damage over years of service.
- Grinding and clenching from hypervigilance and broken sleep wore teeth down long before anyone called it a condition.
- Medication for accepted conditions dried out the mouth and accelerated decay that would otherwise never have happened.
What we do
One job, done properly.
We are not a dental practice and we are not advocates. We are the specialist step in between: the clinical evidence that turns "my teeth are wrecked" into an accepted DVA condition.
Assessment & reporting
A registered dentist reviews all the evidence, forms a considered clinical opinion on the link to your service, and prepares a report that meets DVA requirements.
DVA submission
We lodge the completed report with DVA on your behalf, confirm it has landed, and keep you updated on where things sit.
What we don't do: we don't provide dental treatment, we don't act as your
advocate, and we can't promise an outcome — only DVA decides that. What we can promise is
that the clinical evidence supporting your claim will be thorough, accurate and properly
argued.
Why it matters
A dental claim is worth more than dental treatment.
This is the part that gets buried, so we'll put it up front. Dental conditions carry impairment points, and those points don't sit in isolation — they combine with everything else you already have accepted.
10
points
The threshold generally required for an initial MRCA permanent impairment entitlement. Dental conditions can contribute toward it.
60
points
Generally required for Gold Card eligibility under MRCA. For veterans sitting in the forties and fifties, dental is one of the most commonly missed sources of points.
Combined, not separate
Under GARP M, impairment from your dental conditions combines with your existing accepted conditions. A dental claim can move the total in a way a single condition alone would not.
A Gold Card covers all clinically necessary treatment for every condition you have — service-related or not, for the rest of your life. Getting there is rarely one big claim. It is usually the accumulation of everything that was legitimately claimable, including the things nobody thought to look at.
Read the DVA guide 60-second check
Could you have a dental claim?
Tick anything that applies to you. Nothing is recorded, nothing is sent — this is just a prompt to help you work out whether it is worth a conversation.
Tick the statements above that apply to you.
Start your assessmentThis is general information, not a clinical assessment or a guarantee of eligibility. Only DVA can determine your entitlements.
Our process
Four steps. We carry all four.
You make one phone call or fill in one form. From there, the coordination, the clinical work and the paperwork are ours.
- 01
Discovery
We call you, answer your questions and work out what evidence already exists. We book any examination or imaging you need and liaise with your dentist, GP or advocate for relevant history.
- 02
Assessment & reporting
An experienced dental practitioner examines the evidence, assesses the link between your oral conditions and your service, and prepares a comprehensive report written to DVA guidelines.
- 03
Submission
We upload your completed report to DVA and confirm receipt. You are kept informed at each stage — you will never be left wondering where it is up to.
- 04
Ongoing support
Oral health is a lifelong commitment. We stay available afterwards to help you understand your outcome and access the treatment and services it opens up.
Common conditions
What service actually does to a mouth.
These are the conditions we see most often in veterans. Each one is claimable in the right circumstances — and each one is routinely missed.
Bruxism
Bruxism in veterans: more than just teeth grinding
Grinding and clenching is one of the most commonly accepted dental-related conditions among veterans — and one of the most misunderstood. An accepted bruxism claim does not, on its own, get your damaged teeth fixed.
Read more
Tooth wear
Tooth wear in veterans: the hidden damage
Damage from service is not always as obvious as a lost tooth or an aching jaw. Tooth wear happens slowly, over years, and is usually only noticed once it is well advanced.
Read more
Tooth loss
Tooth loss in veterans: a lasting effect of service
Losing a tooth is rarely a single event. For most veterans it is the end point of a long process that began in service — and the consequences carry on long after the extraction.
Read more
TMD (jaw joint)
TMD in veterans: the overlooked cause of chronic pain
Persistent jaw, face, neck and ear pain is often investigated for years without anyone examining the jaw joint. For a lot of veterans, that joint is where the problem actually is.
Read more
Dry mouth
Dry mouth in veterans: the side effect that damages teeth
If you take medication for PTSD, anxiety, depression, pain or blood pressure, there is a strong chance it has reduced your saliva. Dry mouth is not a nuisance — it is one of the fastest routes to serious dental damage.
Read more
Gum disease
Gum disease in veterans: the slow, silent loss
Periodontal disease destroys the bone holding your teeth in place, and it does it without pain. It is the leading cause of tooth loss in adults, and the risk factors line up almost exactly with a service history.
Read moreWherever you are
Your postcode shouldn't decide this.
We work with dental, medical and radiology providers right across Australia — capital cities, regional centres and remote communities. We arrange the appointments near you and handle the coordination from our end.
If getting to an appointment is genuinely difficult, tell us. We will work out what is possible before you rule yourself out.
Veterans for veterans
You won't have to explain what service was like.
Our team includes people who have served. That is not a marketing line — it changes the conversation. You are not starting from scratch explaining postings, deployments, deferred treatment or why you didn't go to the dentist for six years.
Every report is prepared by an AHPRA-registered dental practitioner. Every case is handled by someone who understands both the clinical side and the DVA side.
Principal Dentist — Assessment & Reporting
BDSc · AHPRA registered dental practitioner
Reviews every case, assesses the link between your oral condition and your service, and authors the report submitted to DVA.
Ex-serving ADF — Concierge & Support
Former Australian Defence Force member
Your first point of contact. Gathers your documentation, books your exams and imaging, and keeps you updated end to end.
Evidence & DVA Submission
DVA process specialist
Manages imaging, charting and clinical notes from providers nationwide, and handles the upload of your completed report to DVA.
For advocates & ESOs
Refer a client, and we'll handle the dental end.
If you're an advocate, an ex-service organisation or a health professional working with veterans, dental is often the piece nobody has capacity to chase. Send it to us. We'll coordinate the examination and imaging, produce the report, and keep you in the loop throughout.
Answers
Frequently asked questions
What is the benefit of submitting a dental claim?
Two things, and the second is the one most veterans overlook.
Access to treatment. An accepted dental condition is what unlocks DVA-funded dental treatment. Gold Card holders can access the DVA Dental Program. White Card holders can only access dental treatment for conditions DVA has actually accepted — which means the dental condition has to be claimed.
Impairment points. Dental conditions carry impairment points that combine with your other accepted conditions under GARP M. For veterans sitting near a threshold, dental can be the difference that matters — including movement toward Gold Card eligibility under MRCA.
I already have bruxism accepted. Doesn't that cover my teeth?
No — and this catches a lot of people out.
DVA classifies bruxism as a mental health condition. Funded treatment for bruxism itself is psychological, delivered by a psychologist or psychiatrist. It does not pay to repair your teeth.
The dental damage caused by grinding — cracked, worn and broken teeth, described as dental attrition — has to be claimed as a separate condition. We've explained this in full here.
What does it cost me?
Nothing. There are no out-of-pocket costs to you for the diagnosis, imaging, assessment or submission of your report.
That is not a promotional offer with conditions attached — it is how the service is structured. If any part of your situation fell outside that, we would tell you before anything went ahead.
What conditions can actually be diagnosed?
The most common are tooth wear, tooth loss, dental attrition from bruxism, temporomandibular disorder, periodontal disease and the dental consequences of medication-induced dry mouth.
Beyond those, a wide range of conditions affecting the teeth, gums and jaw may be linked to service or to conditions you already have accepted. You can read about the main ones here.
I live regionally. Can you still help?
Yes. We work with dental, medical and radiology providers across Australia, including regional and remote areas. Where you live should not determine whether your service is recognised.
We organise the appointments near you and handle the coordination from our end.
Do you provide dental treatment?
Not currently. We specialise in the diagnosis, assessment and reporting that establishes your entitlement — that is a distinct discipline and we do it properly rather than doing several things adequately.
We are building a network of treatment providers so we can help you access care more easily once your claim is accepted. In the meantime, we will happily point you toward DVA-registered providers in your area.
Can you help with claims other than dental?
We only assess oral and dental conditions ourselves. However, we work closely with an extensive network covering general practice, medical specialties, legal and advocacy services, psychiatry, audiology and allied health.
Tell us what you need and we will connect you with someone appropriate.
What has changed with the VETS Act from 1 July 2026?
From 1 July 2026 the VEA and DRCA closed to new claims. Every new initial liability, permanent impairment, incapacity and rehabilitation claim is now assessed under an improved MRCA, regardless of when you served.
For dental this matters most to VEA-era veterans, who can now lodge MRCA permanent impairment claims — replacing the old Application for Increase process. More detail here.
Next step
You've already done the hard part.
You served. Getting the dental consequences of that service recognised shouldn't be another battle — and it shouldn't cost you anything. Tell us where you're at and we'll take it from there.
No cost. No obligation. If we're not the right fit, we'll tell you and point you somewhere that is.